Refund & Cancellation Policy

Refund, cancellation and payment issue information for the SpawnerSMP store

Last updated: 28 September 2026

1. About this Policy

This policy explains how refunds, cancellations, failed delivery, payment problems and payment disputes are handled for purchases made from Spawner SMP LTD through the SpawnerSMP store.

It should be read together with the SpawnerSMP Terms of Service. Nothing in this policy limits or removes any consumer right or remedy that cannot legally be excluded.

Operator: Spawner SMP LTD

Company number: 17380989

Registered office: 167–169 Great Portland Street, London, England, W1W 5PF

Website: www.spawnersmp.com

Email: admin@spawnersmp.com

Discord: https://discord.gg/yhDdTQfMxP

2. Digital Purchases and Immediate Delivery

SpawnerSMP store purchases are normally digital products or digital entitlements delivered to the Minecraft account linked or selected for the purchase.

Where applicable, checkout may ask you to expressly consent to SpawnerSMP beginning supply of digital content immediately and to acknowledge that your statutory cancellation right may be lost once supply begins.

This does not remove any rights you may have where digital content is faulty, not as described, not supplied as agreed, or where another statutory remedy applies.

3. When to Contact Us

Please contact us as soon as reasonably possible if:

payment was taken but your purchase was not delivered;

you received the wrong entitlement;

you were charged more than once for the same intended purchase;

there is a technical problem with a purchased entitlement;

you believe a payment was made without your authorisation;

you believe you are entitled to cancel a purchase; or

you otherwise believe you are entitled to a refund or other remedy.

For the quickest support, we recommend opening a ticket through the official SpawnerSMP Discord server. You may also contact admin@spawnersmp.com.

We may ask for reasonable information needed to identify the transaction and Minecraft account involved.

4. SpawnerSMP Payment Issue Guarantee

If payment is successfully taken and, because of a fault on SpawnerSMP's side, an eligible purchase is not correctly delivered, contact us and give us a reasonable opportunity to investigate and correct the problem.

Once we verify that the failed or incorrect delivery was caused by SpawnerSMP, we will correct the original purchase and provide one additional equivalent eligible entitlement at no extra cost. In simple terms: if we take your payment and our system fails to deliver an eligible purchase correctly, we will fix it and double the eligible purchase.

For example, if you purchase one eligible Rank entitlement and a fault in SpawnerSMP's system prevents it from being correctly delivered, once the issue is verified we will provide the entitlement you purchased plus one additional equivalent Rank entitlement.

This additional entitlement is a voluntary SpawnerSMP customer-service guarantee and is provided in addition to, not instead of, any statutory rights or remedies you may have.

The Payment Issue Guarantee does not apply where the problem was caused by a declined or incomplete payment, insufficient funds, customer error, selection or linking of the wrong Minecraft account, a payment-provider or third-party issue outside SpawnerSMP's reasonable control, a chargeback or payment reversal, fraud or attempted abuse, or circumstances not caused by SpawnerSMP.

The guarantee applies to eligible purchases that can reasonably be duplicated. Where an identical additional entitlement cannot technically or reasonably be provided, SpawnerSMP may provide an equivalent or better in-service entitlement agreed with the customer. This does not affect any statutory remedy the customer may separately be entitled to.

5. Refunds and Remedies

Where you have a statutory right to a refund, price reduction, repair, replacement or other remedy, SpawnerSMP will honour that right.

If a purchased digital entitlement is not supplied as agreed, please contact us before starting a payment dispute where reasonably possible so that we have an opportunity to investigate and correct the issue.

We may also choose to provide a discretionary refund or other resolution where no statutory refund is required. A discretionary resolution in one case does not create an entitlement to the same resolution in another case.

Where a purchase is refunded or reversed, the corresponding Rank, item, currency, creation balance, cosmetic, entitlement or other benefit may be removed or adjusted to reflect the returned payment.

6. Cancellations

Any statutory cancellation right that applies to your purchase will be honoured.

For digital content supplied immediately, your right to cancel may be lost once supply begins where you gave the required express consent to immediate supply and acknowledged that the cancellation right would be lost.

If the required consent, acknowledgement or other legal requirements were not satisfied, your statutory rights are not reduced by wording in this policy.

Subscription products, if offered, will state their billing and cancellation terms before purchase. Cancelling future renewal does not automatically refund a period or entitlement already correctly supplied, except where required by law or expressly stated otherwise.

7. Chargebacks, Reversals and Payment Abuse

A chargeback or payment dispute does not automatically mean that a customer has acted improperly. Legitimate use of a consumer's legal rights, or a genuine unauthorised transaction, will not by itself result in a ban.

Where a payment is disputed, reversed or reasonably suspected of fraud or abuse, SpawnerSMP may temporarily restrict the associated purchased entitlements, store access or account while the matter is investigated.

If a payment is refunded, reversed or successfully charged back, entitlements supplied in exchange for that payment may be removed or adjusted.

Knowingly false, fraudulent or abusive payment disputes, repeated deliberate payment abuse, use of stolen payment methods, or attempts to retain entitlements after deliberately reversing payment may result in permanent loss of store access and suspension or termination of associated SpawnerSMP accounts in accordance with the Terms of Service.

8. Refund Processing

Where SpawnerSMP agrees or is required to issue a monetary refund, it will be processed without undue delay and within any time limit required by applicable law.

Refunds will normally be returned using the original payment method unless another method is expressly agreed or applicable law permits otherwise.

SpawnerSMP will not charge a fee for a refund where doing so is prohibited by law.

Processing times after a refund is issued may also depend on the payment provider or financial institution.

9. Wrong Minecraft Account

You are responsible for checking that the correct Minecraft account is linked or selected before purchasing.

If you accidentally purchase for the wrong Minecraft account, contact us as soon as reasonably possible. We may be able to move or correct an unused entitlement, but we do not guarantee that an entitlement can be transferred after it has been delivered, used, consumed or otherwise materially acted upon.

This does not affect any statutory right or remedy that applies independently of account-selection error.

10. Contact

For purchase, delivery, cancellation or refund enquiries, we recommend opening a ticket through the official SpawnerSMP Discord server for the quickest support.

Discord: https://discord.gg/yhDdTQfMxP

Email: admin@spawnersmp.com

For legal enquiries, statutory cancellation notices, privacy matters or where Discord is not suitable, you may contact admin@spawnersmp.com.